SHIPPING & DELIVERY

We at Bodhira endeavor to serve our customers a wholesome experience through our trusted Logistic providers. It takes us 1 to 2 working days (except for public holidays & Sundays) to dispatch your orders.

The delivery of the product depends upon the city in which the product has to be delivered and the availability of product in our stock. A General delivery timeline is mentioned below:

• Metro Cities: 3-6 business days.
• Non - Metro Cities: 5-12 business days.

SHIPPING CHARGES

• We ship products throughout India. Free shipping is available for all orders above a value of INR 750.

Refund policy RETURN POLICY Bodhira aims to serve its customers a wholesome experience. We promote ease of exchange, return, or refund of domestic orders.Products can only be returned in their original, sealed condition. Opened or used items will not be accepted due to hygiene reasons. Products can only be eligible for return if the products received by the customer are deemed to have been received in a damaged/defective state or are expired or incorrect products have been delivered. Such products can only be returned in their original packaging, in an unused and sealed condition. Customers are required to share an unboxing video prior to return.

The products as mentioned above which are eligible for exchange should be reported within 24 hours from the time of delivery. Please ensure to provide the following information when raising a return pickup: Order Number, Invoice number, Reason of your complaint or request. It is mandatory to attach images and unboxing videos to support your complaint. Please ensure that batch details are visible in the video or images sent to us, as we won't be able to process your request without this information.

All returned items must be accompanied by an original bill/receipt along with their tags, outer cartons, or outer boxes. Opened or used products will not be accepted for return/exchange/refund.  We recommend the customer to buy small packs for the first time use and order bigger pack size once they are satisfied with its result as used products will not be returnable/ exchangeable/refundable. All wellness tools will not be returnable/exchangeable/refundable if used.

Bodhira is not responsible for damage to goods after/upon delivery.

All claims of shortage or damage during delivery must be reported within 24 hours of delivery.

To lodge your return, please send an email to customercare@bodhira or a WhatsApp message to +91 9363051188 including an unboxing video of the package. Kindly note that sending an email is required before making a call.

REFUND POLICY

No Refund shall be made once the goods are sold, except in case the customer receives damaged products, wrong products, or expired products.

The refund process will be initiated only after a thorough inspection by Bodhira Quality control team of the returned goods/products to ensure that clauses of the return policy are adhered to.

Refund shall be subject to deduction of the shipping cost as the shipping charge is non-refundable. Refunds will be processed and completed within 15-21 business days, from the date of approval of the returned products by our quality experts.  Cash-on-delivery (COD) orders cannot be refunded in the original mode of payment. It will be credited to the customer’s Bodhira account, which can be availed for new purchases within 12 months of the date of return.

In case of online payment, we will initiate the refund to the original payment source.

CANCELLATION POLICY

Order cancellation can be accepted if the cancellation is made within 24 hours of placing the order provided the same is not delivered to the logistic partner for delivery to the customer.

In case of cancellation, the refund will be processed within 15 to 21 business days and credited to the original payment source. In case the product ordered is out of Stock, the refund can be processed. Alternatively, customers can get in touch with us by emailing at customercare@bodhira.in or WhatsApp at +91 9363051188, to request for some other product.    GIFT OFFER POLICY

In case a complimentary product offered is out of stock, the company reserves the right to substitute the complimentary product with an alternative complimentary product. All such complimentary products are not refundable/returnable/exchangeable. Customer is not entitled for any other alternative product as a replacement for the original complimentary product offered by the company.